FAQs - ticketing

You can only by single tickets (not Grandstand Packs):<ol><li data-list="bullet">Weekly Passes (valid from 4/6-11 June 2023)</li><li data-list="bullet">Campsite pitches</li><li data-list="bullet">Parking spaces</li></ol> All types of tickets are available: Member, PRM, Student and Full Price. See "Special Rates" for details.

What sort of ticket can I order ?

You can buy up to 4 tickets per Order.

How many tickets can I order ?

Tickets are sold at current rates.Member, PMR, and Student rates are all applicable. See "Special Rates" for details. There is no commission or administration fee.

How much do resale tickets cost ?

Yes, it is the official 2023 24 Hours of Le Mans ticket resale platform. Tickets are exchanged at face value, without negotiation and the transaction is safe, guaranteeing peace of mind for all concerned for private individuals. There is no direct contact between buyers and sellers.

Is it an official platform ?

No, Green Tickets are not available for resale as they require a verification procedure.

Can I buy a Green Ticket ?

To sell a ticket, just log on to your ticket.24h-lemans.com account and select the ticket(s) you want to sell.To buy a ticket, go straight <a href="https://ticketchange.24h-lemans.com/content" rel="noopener noreferrer" target="_blank">to the platform</a>

How do I access the resale platform ?

Yes, just log on to <a href="https://ticket.24h-lemans.com/content" rel="noopener noreferrer" target="_blank">your account</a>.

Can I resell a ticket I purchased via the official resale platform ?

Yes, as long as it hasn’t been sold, you can take it back with a click. Just log on to <a href="https://ticket.24h-lemans.com/content" rel="noopener noreferrer" target="_blank">your account</a>.

I put a ticket up for sale. Can I take it back ?

You will be notified of payment by email.

How do I know if my ticket has been sold ?

Yes. We will issue a virtual copy to the buyer. You keep the physical ticket but it will no longer be valid at the gate.

Can I put a physical ticket up for sale online ?

Only ticket holders who bought a ticket from the ACO can use the resale facility. Please contact the organisation from which you bought your ticket to find out their own terms and conditions.

Can I sell my ticket if I didn't buy it directly from the ACO ?

You will receive an email with instructions and you will receive a credit voucher. The same goes for payments made by bank transfer, travel cheques or in cash.

The credit card I used has expired or is no longer valid. What should I do ?

To buy ticket on the official resale platform, watch the tutorial.<iframe class="ql-video" frameborder="0" allowfullscreen="true" src="https://www.youtube.com/embed/vaTSB5KD620?showinfo=0"></iframe>

How to buy tickets on the official resale platform ?

To resell tickets on the official resale platform, watch the tutorial. <iframe class="ql-video" frameborder="0" allowfullscreen="true" src="https://www.youtube.com/embed/ZWbkhTFYkio?showinfo=0"></iframe>

How to resell tickets on the official resale platform ?

OFFICIAL TICKET RESALE

<ol><li data-list="bullet">Pitches in the following areas are available for booking: ARNAGE, BEAUSÉJOUR, ÉPINETTES, GARAGE VERT, HOUX, HOUX-ANNEXE, HOUX-ANNEXE CLUB, MULSANNE and TERTRE ROUGE.</li><li data-list="bullet">A new area will be available: the HIPPODROME.</li><li data-list="bullet">BEAUSÉJOUR, ÉPINETTES, HOUX and TERTRE ROUGE will be open from Test Day (2 June) until after the race on 11 June.&nbsp;</li><li data-list="bullet">ARNAGE, GARAGE VERT, HOUX-ANNEXE, HOUX-ANNEXE CLUB, HIPPODROME and MULSANNE will be open from Tuesday 6 June until after the race on 11 June.</li><li data-list="bullet">Last check-out for all camping areas is midday on 12 June.</li><li data-list="bullet">BLEU NORD, BLEU SUD and EXPO are closed.</li></ol> <a href="https://lemans-prd.storage.googleapis.com/uploads/assets/faq/securite/8c0d4675-d134-498a-b970-a2d521e4797e" rel="noopener noreferrer" target="_blank">Link to the circuit map.</a>

CAMPING AREAS

<ol><li data-list="bullet">Passes are available for the following car parks: EXPO, PANORAMA (formerly Rouge), ARNAGE-MULSANNE and the PZ54 for motor homes.&nbsp;</li><li data-list="bullet">Car parks BLANC, VERT and BLEU are closed to the public.</li><li data-list="bullet">Car park ROUGE has been renamed PANORAMA.&nbsp;</li><li data-list="bullet">Free parking will also be available for the 24 Hours of Le Mans Centenary. Full details to come.</li></ol> <a href="https://lemans-prd.storage.googleapis.com/uploads/assets/faq/securite/8c0d4675-d134-498a-b970-a2d521e4797e" rel="noopener noreferrer" target="_blank">Link to the circuit map.</a>

CAR PARKS

CAMPING AREAS & CAR PARKS

ON WHICH DAY CAN I ACCESS MY TICKETS?

From the <a href="https://ticket.24h-lemans.com/content" rel="noopener noreferrer" target="_blank">official ticket office</a>.Open an account, then log in and buy your tickets.

Where to purchase tickets?

Once you have confirmed your order, you will receive a confirmation email at the address you gave when you opened your account. If you haven’t received it, check the spelling of the address you gave in your account. Typos happen!If you ordered in “Guest” mode, we recommend that you create an account to keep track of your orders more easily.

HAS MY ORDER BEEN REGISTERED?

Yes. Tickets are available at ACO stores in Paris, Rouen, Tours and Le Mans. <a href="https://boutique.lemans.org/en/stores" rel="noopener noreferrer" target="_blank">Click here for addresses</a>. You can also get tickets from official outlets including: Francebillet, Ticketmaster, Fnac, Carrefour, Auchan, Leclerc, etc.Only Admission tickets and Admission+ Grandstand tickets are available from these outlets. N.B. Make sure you buy your tickets from reputable agents such as above. It is not advised to purchase from unofficial websites or touts outside the gates. You could be charged extra and the tickets sold may be bogus.

CAN I BUY TICKETS IN A STORE?

<ol><li data-list="bullet">Practice &amp; Qualifying + Race Day Passes are available for sale now. The pass is valid for practice and qualifying sessions on Sunday 4 (Test Day), Tuesday 6 (entertainment), Wednesday 7 and Thursday 8 (practice sessions) and for the race on Saturday 10 and Sunday 11 June.&nbsp;</li><li data-list="bullet">The GREEN TICKET discount is valid for this pass (conditions apply).&nbsp;</li></ol>

PRACTICE & QUALIFYING + RACE DAY PASS

TICKETS

Yes, current members are offered tickets at a special rate. When booking, make sure you use the same email address as your membership account.Your benefits will be valid for the full duration of membership, i.e. 365 days. To take out or renew membership, <a href="https://www.lemans.org/en/aco-members/club-offers" rel="noopener noreferrer" target="_blank">click here</a>.

IS THERE A SPECIAL ACO MEMBER RATE?

The Early Bird (or presale) rate is a special discount available for the first few weeks of ticket sales, applied to the Race Week and Weekend tickets, with our without grandstand seats.

WHAT IS THE EARLY BIRD RATE?

Yes, there is a special rate for Admission tickets for you and the person accompanying you. If you are visiting from abroad, please show your “blue badge” disabled parking permit to prove eligibility.

I have a disability. Is there a special PRM* rate?

Yes. Please present a valid student card and photo ID.* Purchase online (upload proof of student status for online purchases), at the gates, or from our ticket office on + 33 (0)2 43 40 8000 or by at email <a href="mailto:ticket@lemans.org" rel="noopener noreferrer" target="_blank">ticket@lemans.org</a>. Rates also apply to 16 to 18-year-olds in full-time education. The ticket office reserves the right to ask for supplementary proof or to cancel the order if the document does not fulfil requirements.

IS THERE A STUDENT* RATE?

The group rate is applicable for the purchase of 25 or more Admission tickets ordered at the same time. To book tickets at the Group rate, please call Ticketing on +33&nbsp;243&nbsp;408&nbsp;000 or send an email to <a href="mailto:ticket@lemans.org" rel="noopener noreferrer" target="_blank">ticket@lemans.org</a>.

What is the group rate?

Yes. Under-16s accompanied by an adult ticket holder are admitted free of charge (Admission only, does not include grandstands or other access). Please show photo ID at the gate.Children will be issued with a wristband on which to write their name and your telephone number. Admission + Grandstand tickets are free for anyone under 8 on the day of the race and accompanied by at least one adult with an Admission + Grandstand ticket. These children will be seated on the adult’s lap. Special rates apply to children aged 8-16. Please upload relevant proof at the time of order.

Are children admitted free of charge?

SPECIAL RATES / CONCESSIONS

It is no longer possible to buy a Grandstand ticket alone. Grandstand seats are now only available as part of a pack including your Admission ticket. Three packs are available (Week, Paddock and Weekend).

Can you still buy Grandstand tickets without an Admission ticket?

GRANDSTANDS

Yes, you have access to the Support Paddock on Wednesday and Thursday during the free practice sessions.On race days, you will need a Paddock pass to enter the Working and Support Paddock areas.Spectators with this pass get exclusive access for a peek behind the scenes during the race.

Can we visit the paddock?

PADDOCKS

The official online ticket office accepts payment by MasterCard, Visa or American Express.

How can I pay online?

In stores and at the gates, we accept payment by credit/debit card or cash.

How can I pay in ACO Stores?

Yes, you can.To do so, please call Ticketing on +33&nbsp;243&nbsp;408&nbsp;000 or send an email to <a href="mailto:ticket@lemans.org" rel="noopener noreferrer" target="_blank">ticket@lemans.org</a>.

Can I order over the telephone and then pay by bank transfer? 

No, we do not accept payments by cheque.

CAN I PAY BY CHEQUE?

HOW TO PAY

Access your online account to print your e-ticket. E-tickets should be printed in colour or black-and-white, on a sheet of white A4 (21x29.7cm) paper. To avoid rejection, please make sure the impression is of good quality and clearly readable. Alternatively, download the Mbillet version of your ticket on your smartphone. Secure delivery (DHL): availability depending on your delivery address (additional charges apply).

How do I retrieve my ticket?

Given the specific nature of the various passes (hospitality/paddock), they are sent by secure delivery (e.g. DHL) up to one week before the start of the event. For last-minute orders placed nearer to the event, passes will be available for collection at the Accreditation Centre. ID will be required.

What if I’ve got a voucher?

TICKET COLLECTION

In accordance with French regulations applicable to ticketing and our general terms and conditions of sale, purchases are binding and cannot be refunded. NO COOLING-OFF PERIODUnder article&nbsp;L.121-21-8 of the French Consumer Code, the statutory cooling-off period, during which a purchase can be cancelled, does not apply to leisure activities on a specified date. See our <a href="https://www.24h-lemans.com/en/general-terms" rel="noopener noreferrer" target="_blank">General Terms</a> and <a href="https://www.24h-lemans.com/en/conditions-of-sale" rel="noopener noreferrer" target="_blank">Conditions of Sale</a>

What are the terms and conditions concerning refunds? 

Yes, tickets are transferable.However, it is forbidden to resell a ticket for more than its face value.

May I sell my ticket to someone else? 

REFUNDS

We have made available to Members the tickets pre-booked during the ticketing opening phase and which were not confirmed during customer reminders made in the first quarter.

In a context of sold out tickets, where do these tickets come from ?

You can take part if you are a fully paid-up ACO Member on the date when you enter the draw. You must provide proof of Club ACO membership by logging on to your account: <a href="https://account.lemans.org/en/" rel="noopener noreferrer" target="_blank">https://account.lemans.org/</a>.You must not have already purchased admission tickets to the 2023 24 Hours of Le Mans.

Can I take part in the draw ?

To enter the draw, click on the link in the email or follow the instructions in the letter sent by post. You will be directed to your online account.Once registered, you will receive a confirmation email.If your name is drawn, you will receive an email on 24 April with a promotional code, enabling you to access the ticketing website and purchase one or two Race Week admission tickets for the 2023 24 Hours of Le Mans.

How do I enter the draw ?

You can only buy Race Week admission tickets for the 2023 24 Hours of Le Mans at the ACO Members’ rate, full Student rate or PRM rate.

What kind of ticket can I purchase ?

You can enter the draw from Monday, March 27 at 9 am CET to Monday, April 10 at 11:59 pm CET.

What are the dates of participation in the draw ?

The draw will be made from 17 to 23 April and will be supervised by a court officer.

When will the draw be made ?

If your name is drawn, you can purchase up to two Race Week tickets for the 2023 24 Hours of Le Mans. The tickets will be for Race Week admission and sold at the ACO Members’ rate, full Student rate or PRM rate.

How many tickets can I buy, if selected ?

If your name is drawn, you will receive an email on 24 April. This will include a link to the online ticketing site where you will need to enter the promotional code contained in the email. This code can only be used once between 24 April and 12 May.

How do I buy a ticket, if selected ?

You can consult the <a href="https://assets.lemans.org/explorer/pdf/aco/2023/ticketing-draw-24h-lemans-aco-members.pdf" rel="noopener noreferrer" target="_blank">ticket draw rules here</a>

What are the rules ?

Unfortunately, as stated in the rules, your code can no longer be used after 12 May.

My name was drawn but I missed the ticket sale window. What should I do ?

The code can only be used once by the person whose name is drawn. However, you can transfer your ticket to a person of trust.

Can I give my code to someone else ?

Following the draw, a letter will be sent to Members who entered the draw by post. The Ticket Office will also call people up to two times between 24 April and 12 May to allow them to book by phone (up to two Race Week admission tickets).

I do not have an email address. How will I know if my name has been drawn ?

MEMBERS DRAW

You can take part if you live in the Sarthe department. You can upload your proof of residence on our website. Registration will take place from 11 April (9:00 am) to 23 April 2023 (23:59 CET).

Can I enter the prize draw ?

Yes, you can enter. Just send us your proof of residency.

I am a member of the ACO and I live in Sarthe. Can I enter the prize draw ?

To enter the prize draw, sign up via the platform <a href="https://www.lemans.org/ts72" rel="noopener noreferrer" target="_blank">https://www.lemans.org/ts72</a> from 11 April (9:00am) to 23 April 2023 (23:59 CET) and upload your proof of residence.If you are lucky, you will receive an email with a discount code to enter when you order two tickets.

How do I enter the prize draw ?

If you win, you can order up to 2 tickets, either Weekly passes or Green Tickets.

How many tickets can I order if I win ?

If you win, you can order up to 2 tickets, either Weekly passes or Green Tickets (see <a href="https://www.24h-lemans.com/en/faq/green-ticket" rel="noopener noreferrer" target="_blank">https://www.24h-lemans.com/en/faq/green-ticket</a> for terms and conditions).The discount is compatible with Member, PMR, and Student rates. See Special Rates for details.

Winners will be notified by email as of 8 May 2023. It will include a link to the website where you can enter your discount code. The code can be used once only between 8 May and 21 May (23:59 CET). <iframe class="ql-video" frameborder="0" allowfullscreen="true" src="https://www.youtube.com/embed/HFhoMoVQakA?showinfo=0"></iframe>

How do I order my tickets if I win ?

The draw will take place between 2 and 4 May CET in the presence of a bailiff.

When is the draw ?

<a href="https://assets.lemans.org/explorer/pdf/aco/2023/reglement-tirage-au-sort-sarthe.pdf" rel="noopener noreferrer" target="_blank">The rules and regulations are here.</a>

What are the rules of the prize draw ?

See <a href="https://www.24h-lemans.com/en/faq/green-ticket" rel="noopener noreferrer" target="_blank">https://www.24h-lemans.com/en/faq/green-ticket</a> for terms and conditions

Am I eligible for a Green Ticket ?

Unfortunately, the rules stipulate that the code is not valid after the expiry date.

I didn’t use my discount code by the expiry date. What can I do ?

The code can be used once only. You may transfer it to someone else if you wish.

Unfortunately, you are not eligible to enter the draw if you have already purchased a ticket through the 24 Hours of Le Mans ticketing site.

24H LE MANS