FAQ

From our official ticketing website <a href="https://ticket.24h-lemans.com" rel="noopener noreferrer" target="_blank">ticket.24h-lemans.com</a>. Create an account, log in and place your order.

HOW DO I GET TICKETS?

Once you’ve submitted your order, you’ll receive a confirmation email at the address you provided in your contact details. If you don’t receive this, check your email address in your customer account. There may be a typo preventing us from sending confirmation.If you ordered in “Guest” mode, we recommend that you create an account to keep track of your orders more easily.

HAS MY ORDER BEEN REGISTERED?

Yes, in the Official ACO Stores in Le Mans, Paris, Rouen and Tours. <a href="https://www.lemans.org/fr/sale-point/boutiques-officielles/1049" rel="noopener noreferrer" target="_blank">Click here to see their addresses</a>. You can also purchase tickets from our official agents: Francebillet, Ticketmaster, Fnac, Carrefour, Auchan, Leclerc, etc.They only sell admission tickets or admission + grandstand seats. NB: We strongly discourage buying from unofficial sales channels or classified ads, or from ticket touts outside the circuit. You may pay a higher price and there is no guarantee that you will be able to enter the circuit with those tickets.

CAN I BUY TICKETS IN A STORE?

BUYING TICKETS

The CLUB ACO price is exclusively reserved for CLUB members whose membership is up-to-date.Please note: you must use the email address used when taking out CLUB ACO membership.Your benefits will be valid for the full duration of membership, i.e. 365 days. To take out or renew membership, <a href="https://www.lemans.org/fr/club-offer/decouvrir-le-club/1362" rel="noopener noreferrer" target="_blank">click here</a>.

IS THERE A SPECIAL ACO MEMBER RATE?

The Early Bird rate is a special discount available for the first few weeks of ticket sales, applied to the Race Week and Weekend tickets, with our without grandstand seats.

WHAT IS THE EARLY BIRD RATE?

There is a preferential rate on tickets for people with disabilities on presentation of proof of at least 80% disability or the “Carte Mobilité Inclusion” (CMI) card for Disability.This special rate also applies to the person accompanying you. Please note: other types of card (such as the Priority Card for People with Disabilities, CMI “Priority” or “Parking passes issued in France) do not entitle the holder to a discount.*For foreign visitors, a blue badge or disabled parking permit will justify the preferential rate.

I HAVE A DISABILITY. IS THERE A SPECIAL PRM RATE?

To benefit from a special student Admission price, please present a valid student card and proof of identity. Purchase online (subject to uploading your proof), at the ticket booths at the circuit, call the Ticket Office on +33 (0)2 43 40 8000 (no call surcharges) or send an email to <a href="mailto:ticket@lemans.org" rel="noopener noreferrer" target="_blank">ticket@lemans.org</a>. These rates also apply to 16-18 year-olds still in full-time education on presentation of a valid school attendance certificate. The Ticket Office reserves the right to ask for any other form of proof or to cancel the order if it considers the document to be non-compliant.

IS THERE A STUDENT* RATE?

There is a special rate on Admission tickets for the purchase of a minimum 25 tickets. To book tickets at the Group rate, please call the Ticket Office on +33&nbsp;243&nbsp;408&nbsp;000 (no call surcharges) or send an email to <a href="mailto:ticket@lemans.org" rel="noopener noreferrer" target="_blank">ticket@lemans.org</a>.

IS THERE A GROUP RATE?

Admission is free for anyone under 16 on the day of the race and accompanied by at least one adult with a valid Admission ticket. Please provide proof of age, showing your full name, a photograph and date of birth at the entrance to the circuit.Children will be given a wristband on which you can write their name and your telephone number. Admission + Grandstand tickets are free for anyone under 8 on the day of the race and accompanied by at least one adult with a valid Admission + Grandstand ticket. These children will be seated on the adult’s lap.

ARE TICKETS FREE FOR CHILDREN?

SPECIAL RATES/FREE ADMISSION

In previous years, you had to buy a general enclosure ticket if you wanted to get grandstand tickets. Last year, we introduced a General Enclosure/Grandstand pack to smooth the purchasing process. The price is the same as in previous years. However, you can no longer buy grandstand tickets alone.

CAN YOU STILL BUY GRANDSTAND TICKETS WITHOUT A GENERAL ENCLOSURE TICKET ?

GRANDSTANDS

Yes, the Support Paddock area is open on the Wednesday and Thursday during the test and qualifying sessions.On race days, you will need a Paddock pass to access the Working and Support Paddock areas.Spectators with this pass get exclusive access for a peek behind the scenes during the race.

DO WE HAVE PADDOCK ACCESS?

PADDOCKS

Only banker’s cards (MasterCard, Visa or American Express) can be used to pay for orders placed via our official ticketing website.

WHAT MEANS OF PAYMENT ARE ACCEPTED ON THE WEBSITE?

You can pay with a banker’s card, cash or holiday vouchers in our stores or at outlets during the race.

WHAT MEANS OF PAYMENT ARE ACCEPTED IN ACO STORES?

Yes, you can.To do so, please call Ticketing on +33 243 408 000 (no call surcharges) or send an email to <a href="mailto:ticket@lemans.org" rel="noopener noreferrer" target="_blank">ticket@lemans.org</a>.

CAN I PLACE AN ORDER OVER THE PHONE AND PAY BY BANK TRANSFER OR USING HOLIDAY VOUCHERS?

No, personal cheques are not accepted.

CAN I PAY BY CHEQUE?

MEANS OF PAYMENT

You can opt for e-ticketing and print your ticket from your online account. An e-ticket is only valid if printed in full on white A4 paper (21x29.7cm or a similar size), with no changes to the print size, in colour or black and white. Good printing quality is required: partially printed, marked, damaged or illegible tickets will not be considered valid. By post (DHL), depending on your delivery address.

HOW DO I GET MY TICKETS?

Your tickets will be sent by post up to one week before the start of the event. Postage costs will apply, depending on your delivery address. For last-minute orders made just before or at the start of the event, your tickets will be provided in a sealed envelope to be picked up at the Accreditation Centre on presentation of your ID.

I HAVE A VOUCHER. HOW CAN I GET MY TICKETS?

GETTING YOUR TICKETS

In accordance with the applicable regulations on ticketing and with our general terms and conditions of sale, a purchase is binding and cannot be refunded. NO RIGHT OF WITHDRAWAL According to Article L.121-21-8 of the French Consumer Code, which states that the right of withdrawal cannot be exercised for leisure activities provided on a specific date or during a specific period, ticket purchases are not subject to a right of withdrawal. See our <a href="https://www.24h-lemans.com/en/general-terms" rel="noopener noreferrer" target="_blank">General Terms</a> and <a href="https://www.24h-lemans.com/en/conditions-of-sale" rel="noopener noreferrer" target="_blank">Conditions of Sale</a>

WHEN AM I ENTITLED TO A REFUND?

Yes, you can sell your ticket.However, it is illegal to sell the ticket at a price higher than its original price (the price shown on the ticket).

24H LE MANS

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